Routine Appointments

Appointments can be made in the following ways:

  • Booking an appointment online using Patient Access via the link at the top of this page
  • Calling the practice on 01902 885180 / 01902 880825 

What is Patient Access?

With Patient Access a number of services can be accessed online including booking new appointments and ordering repeat prescriptions online without having to phone the surgery.


Urgent Appointments

If you feel you require an urgent appointment please telephone the practice on 01902 885180 or 01902 880825 from 8.00am and our staff will accommodate you where possible. Unfortunately we cannot guarantee same day appointments, but we do try and offer alternatives which include telephone consultations.

GP Extended Hours

Extended hours are available in our local area which gives you the opportunity to see a GP or a nurse out of our core hours. There will be appointments available at:

  • The Ridgeway Surgery
  • Northway Medical Practice
  • Woodsetton Medical Centre
  • Coseley Medical Centre
  • Lower Gornal Medical Practice
  • Castle Meadows Surgery

The appointments will rotate around these practices during the week. 

The extended hours appointment times are Monday to Friday 6:30pm – 8:00pm, Saturday 9:00am -12:00pm and Sunday 9:00am – 11:00am.

To arrange an appointment call the surgery.

To cancel your extended hours appointment outside normal working hours, please phone 07597 974158. Please note, this phone number will only be used during extended hours for the sole purpose of cancelling extended hours appointments.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception as early in the day as possible, preferably before 10:00am. This will enable the doctors to plan their work.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

Please bear in mind that we are a GP practice and home visits are usually allocated to the end of the clinician’s morning surgery.

Therefore, if you feel you have a life threatening emergency that requires immediate medical attention, please call 999.

Cancelling or changing an appointment

Please call reception as soon as possible if you need to cancel or change an appointment in order that we can give the slot to someone else.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance (excluding weekends and public holidays). You can also text to cancel your appointment.


If you need help with your appointment

Please tell us:

  • If there’s a specific doctor, nurse or other health professional you would prefer to respond
  • If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • If you need a chaperone
  • If you need an interpreter
  • If you have any other access or communication needs

Health Checks

Any patients aged 16 –74 years who have not had a consultation within the last three years may request a consultation.

Patients 75 years and over who have not had a consultation within the last twelve months may request a health check with one of our practice team. If you are unable to attend the surgery, a home visit could be arranged.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Complete our SMS Reminder Form

Travel vaccinations

If you're planning to travel outside the UK you may need to be vaccinated against some of the serious diseases found in other parts of the world.

View the NHS Travel Vaccination Advice

Training Practice

We are proud to be a training practice. We have GP registrars (doctors training to become General Practitioners) and Foundation Year 2 doctors (doctors completing their basic training before specialisation) working at the practice for periods from 4 to 18 months.

You may be offered an appointment with one of these fully qualified doctors. They are fully supported by the GP partners and salaried GPs.

We also work with the University of Birmingham Medical School and are involved in the education and training of medical students.

We are grateful to all the patients who participate in this educational programme helping the development of the doctors of tomorrow.

When We Are Closed

When the surgery is closed, the out of hours doctors can be contacted by calling 111.

Urgent Care Centre, Russells Hall Hospital

Emergency Department
Russells Hall Hospital
Tel: 01384 456111
Website: Urgent Care Centre

Phoenix Centre

Parkfield Road, Wolverhampton
Tel: 01902 444015
Website: Phoenix Centre